Transform Customer Queries into Lasting Relationships
Key Features We Implement
Zoho Desk Features
Multichannel Support
Manage tickets from email, social media, phone, chat, and web forms in one unified interface.
Zia AI Assistant
AI-powered assistant that helps agents resolve tickets faster with smart suggestions and automations.
Customer Context
Get a 360° view of customers with purchase history, previous interactions, and CRM data.
Team Collaboration
Internal comments, ticket sharing, and department handoffs for seamless teamwork.
Custom Workflows
Create automated workflows with Blueprint to standardize support processes.
Advanced Reporting
Comprehensive dashboards and reports to track performance metrics and identify trends.
Odoo Helpdesk Features
Integrated Platform
Seamlessly connects with other Odoo apps like CRM, Inventory, and eCommerce for unified operations.
SLA Policies
Define and track service level agreements with automated alerts and escalations.
Knowledge Base
Create and manage self-service documentation to empower customers to find solutions.
Time Tracking
Monitor time spent on tickets for billing and resource allocation optimization.
Customer Portal
Provide customers with a dedicated portal to submit and track their support requests.
Rating System
Collect customer feedback and satisfaction ratings to continuously improve service quality.
Benefits of Help Desk Implementation
Increased Efficiency
Reduce response times by up to 40% with automated ticket routing and prioritization, allowing your team to handle more inquiries with the same resources.
Enhanced Customer Satisfaction
Improve CSAT scores by providing consistent, timely, and personalized support across all customer touchpoints.
Data-Driven Decisions
Leverage comprehensive analytics to identify trends, optimize support processes, and make informed business decisions.
Seamless Integration
Connect your support system with CRM, marketing, and sales tools for a unified view of customer interactions across departments.
Scalable Solution
Easily adapt to growing support demands without compromising quality, whether you have 10 or 1000 support agents.
Cost Reduction
Lower operational costs through automation, self-service options, and improved agent productivity, delivering ROI within months.
Why Choose EVA Software Solutions
Certified Expertise
Our team consists of certified Zoho and Odoo specialists with years of implementation experience across diverse industries.
Customized Solutions
We don't believe in one-size-fits-all. Our implementations are tailored to your specific business needs and workflows.
Rapid Implementation
Our proven methodology ensures quick deployment without disrupting your ongoing operations.
Ongoing Support
Our relationship doesn't end after implementation. We provide continuous support and optimization services.
Our Implementation Methodology
Discovery & Analysis
Solution Design
Our experts design a tailored solution architecture that addresses your specific requirements, including customizations, integrations, and automation workflows.
Configuration & Development
We configure the platform according to the approved design, develop custom features, and establish necessary integrations with your existing systems.
Testing & Quality Assurance
Rigorous testing ensures all components work seamlessly together. We validate workflows, automations, and integrations to guarantee a smooth operation.
Training & Knowledge Transfer
We provide comprehensive training for administrators and end-users, ensuring your team is confident and proficient with the new system.
Go-Live & Ongoing Support
We manage the transition to the new system and provide post-implementation support to address any issues and optimize performance.